Orders are processed immediately. We ship from several locations in the United States. You can expect to receive your feel within 5 days of ordering.
We offer free shipping which arrives within 3-5 days. We only ship/deliver/sell our products in the United States, including Hawaii and Alaska, all Americans need a feel.
You will get a tracking number (via email) as soon as your order ships. Email addresses are required to place an order. For questions about the status of your feels, please shoot us a note at firstname.lastname@example.org
We would start by asking your neighbors if they grabbed your feels. If that fails, then shoot us an email at email@example.com. We’ll launch a full-scale investigation into your missing feels, and probably send out another order. However, when a package is delivered, our shipping policy is to take a picture of the drop-off location.
If your feels show up damaged, in any way, we’ll send out a replacement. Please include a photo of the damage.
You can’t have one unless you’re unsatisfied with the quality of our feel. Email us at firstname.lastname@example.org within 14 days, and we will process a refund or send a replacement if there is a defect.