shipping & returns

shipping & order faqs

Orders are processed immediately. We ship from several locations in the United States. You can expect to receive your feel within 5 days of ordering.

We offer free shipping which arrives within 3-5 days. We only ship/deliver/sell our products in the United States, including Hawaii and Alaska, all Americans need a feel.

You will get a tracking number (via email) as soon as your order ships. Email addresses are required to place an order. For questions about the status of your feels, please shoot us a note at [email protected]

We would start by asking your neighbors if they grabbed your feels. If that fails, then shoot us an email at [email protected] We’ll launch a full-scale investigation into your missing feels, and probably send out another order. However, when a package is delivered, our shipping policy is to take a picture of the drop-off location.

We thought about this question for a while. Let the race begin. If you can contact us before we send it out, we can accommodate most requests. Please include your order number. If it’s a subscription, you can manage your subscriptions in your account page.

refunds & damages

If your feels show up damaged, in any way, we’ll send out a replacement. Please include a photo of the damage.

You can’t have one unless you’re unsatisfied with the quality of our feel. Email us at [email protected] within 14 days, and we will process a refund or send a replacement if there is a defect.

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